Vacancy – Caseworker Role within Tell MAMA
March 22, 2016 Tell Mama

Vacancy – Caseworker Role within Tell MAMA

Vacancy – Caseworker Role within Tell MAMAVacancy – Caseworker Role within Tell MAMA

Tell MAMA – Caseworker Post Vacancy

Role Responsibilities

The main roles and responsibilities of the Case Worker include:

  • Vacancy – Caseworker Role within Tell MAMA Assist callers into the Tell MAMA hotline and implement effective case management and recording systems, serving as first point of contact
  • Vacancy – Caseworker Role within Tell MAMA Offer a ‘listening ear’ for all callers and provide advice and signposting to further sources of support or justice where beyond the remit of the project
  • Vacancy – Caseworker Role within Tell MAMA Implement and adhere to strict data protection procedures in accordance with the Date Protection Act and organisational policy
  • Vacancy – Caseworker Role within Tell MAMA Review existing cases and ensure that they are actioned and closed.
  • Vacancy – Caseworker Role within Tell MAMA Work together with the wider programme team to assist in the preparation of a variety of briefings, reports and research documents
  • Vacancy – Caseworker Role within Tell MAMA Work together with the wider team to prepare and deliver informative workshops and outreach sessions to build community awareness and confidence
  • Vacancy – Caseworker Role within Tell MAMA Maintain internal and external communications relative to the post including developing and maintaining relationships with external stakeholders and ensuring stakeholders are kept informed.
  • Vacancy – Caseworker Role within Tell MAMA Work together with the wider team to assist in the development and implementation of training sessions for volunteers and other team members as required
  • Vacancy – Caseworker Role within Tell MAMA Periodically attend relevant training and development sessions and conferences.
  • Vacancy – Caseworker Role within Tell MAMA Participate in team review sessions, one to one sessions and in audits that funding bodies may undertake.

In addition to any other duties as required.

Person Specification

Essential:

  • Vacancy – Caseworker Role within Tell MAMA Excellent English communication (verbal and written) skills
  • Vacancy – Caseworker Role within Tell MAMA At least 12 months’ experience in a similar role
  • Vacancy – Caseworker Role within Tell MAMA Understanding of and empathy with victims of crime
  • Vacancy – Caseworker Role within Tell MAMA Ability to sensitively provide services to beneficiaries with differing language, cultural and religious backgrounds within a multicultural environment.
  • Vacancy – Caseworker Role within Tell MAMA Experience of liaising with statutory and non-statutory service providers on behalf of beneficiaries
  • Vacancy – Caseworker Role within Tell MAMA Ability to liaise with and work in partnership with other agencies, interpreters and volunteers
  • Vacancy – Caseworker Role within Tell MAMA Demonstrable commitment to equal opportunities and diversity
  • Vacancy – Caseworker Role within Tell MAMA Well organised with experience of working under pressure, prioritising workloads and meeting targets/deadlines.
  • Vacancy – Caseworker Role within Tell MAMA Excellent IT skills, including use of Microsoft Office packages
  • Vacancy – Caseworker Role within Tell MAMA Ability to work on own initiative without supervision and the ability to work as team member.
  • Vacancy – Caseworker Role within Tell MAMA Understanding of social media platforms

Desirable:

  • Vacancy – Caseworker Role within Tell MAMA Fluency in a community language (e.g. Bengali, Punjabi, Hindi and/or Urdu)
  • Vacancy – Caseworker Role within Tell MAMA Experience of working with Muslim communities
  • Vacancy – Caseworker Role within Tell MAMA Experience within and understanding of the field of anti-Muslim hate and Islamophobia

Terms and Salary

Hours:                                   Full time, 37.5 hours per week

Contract:                             12 months fixed-term contract (subject to extension)

Salary:                                   £25K (gross)

Location:                              London (occasional travel within the UK may be required)

How to Apply and Next Steps

To apply, please submit a CV and Covering Letter (outlining your interest in the role and the ways in which you meet the essential and any desirable skills, competencies and experience required) to info@tellmamauk.org by 31st March 2016

Vacancy – Caseworker Role within Tell MAMAVacancy – Caseworker Role within Tell MAMA

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